支持在线学生

计算机知识

学生可以找到有用的信息 在学生资源页面上 获得在线课程的支持. 

问题与解决方案

上课前:

• 保持课程简单，使用简单的术语，不要过度使用复杂的技术
• Before your course, either in email or on your college web page, have future students “你准备好上网了吗??测验(见侧栏)

   

  误解), or include some tech questions in your orientation quiz or on-campus presentation
• Put detailed requirements in your syllabus: skills needed, minimal hardware/software 需要(麦克风，使用博客，SPSS)
• State your policy regarding tech problems - that these are students' responsibility -包括地区服务器几乎从来不是技术问题的原因 不能作为错过最后期限的借口
• 在你的课程中加入常见技术问题和解决方案的faq
• 张贴或附上“开始使用画布在你的教学大纲或网页上张贴传单
• Create a Discussion called "科技 Problems" or "Questions and Answers" for student-to-student 帮助
• Suggest that very unprepared students get a mentor, tech friend, training, computer 书
• 确保在课程中放置一个带有常见浏览器插件链接的页面

在上课时:

• Use the first week of class to get students familiar with Canvas by giving a variety of simple assignments (taking a short quiz, submitting a brief paper, posting to discussions) - most technical problems occur at the start of the course, so set aside time to deal 学生问题
• Tell students to save files in common formats (pdf, docx) - explain the "Save as" 对话框
• 对于没有文字处理机的学生，建议

   

  OpenOffice

   

  or tell them to use those supplied with their OS: Windows includes Wordpad and Notepad, Mac包含TextEdit. 谷歌文档也可以保存为Word文件.
• 将学生推荐给Cuyamaca帮助台:
  • 电话:(619)660-4395;
  • 电子邮件:

     

    c-帮助desk@gcccd.edu
  • 网站:

     

    帮助台
• Sometimes you need to interpret what students are asking or what their problem actually is, so have them give you a step-by-step clarification (this sometimes requires considerable 耐心)
• 允许在测验中遇到技术问题的学生参加补考或 甚至可以在校园内参加考试(在你的F2F班级，在你的办公室，由监考老师)。. 和 advise students of the following reasons for test crashes: 1) clicking the wrong buttons 或键- e.g.2)点击得太快，而且 not waiting for the screen to refresh (they need to click and wait), 3) having many programs active simultaneously on their computer and switching between them, and 4) ISP连接不良或丢失
• Allow extra-credit work to makeup for missed assignments due to tech problems (state 这个政策在你们的教学大纲中)
• If their computer goes down, tell them to use another computer (a family member, friend, the tech lab at Cuyamaca, the community library, at work) - this is also a good way 对原始计算机进行故障排除
• 提醒他们经常备份工作
• Always have them check for popup blockers (sometimes in multiple installed programs) 杀毒软件冲突
• 建议他们尝试不同的浏览器(Firefox和Chrome是最好的)
• 告诉他们等一会儿再试一次(令人惊讶的是，这很多次都有效)
• 询问他们是否尝试过重启

保留

Here are some strategies to 帮助 online students succeed and reduce dropout rates.

• The two biggest factors affecting dropout are student misconceptions and time management 问题，所以一定要在你的培训或分配中解决这些问题

   

  追求在线成功导向.  联系远程教育协调员进行设置. 
• 如果你怀疑你班上的许多学生没有准备好，做一个调查 并给出“赶上进度”的建议(如果可能的话，预先筛选学生)
• 研究表明，更多(或更长)的定向训练可以提高记忆力——比如1周 定位时间
• Make emails and feedback personal (studies show personal interaction is very important 为了让学生满意)——友好、耐心、鼓励、幽默
• 每周检查学生的进步和互动，然后采取行动:
  • 在成绩单中使用Canvas“Message Students Who”
  • 如果学生落后了，发邮件(或打电话)问“发生了什么事?  如何 我能帮忙吗??"
  • 关键是友好的、个人的和持续的鼓励
• 提供Cuyamaca的在线链接

   

  咨询咨询师
• 经常与教练进行初步接触可以降低辍学率
• Give early and frequent feedback to badly performing students stressing "areas for 改进”，而不是他们做错了什么
• 如果学生超过一周不登录课堂，他们会通知你吗
• 破例，对那些真正有困难的学生表现出同情和同情 困难的情况或挑战(如医疗紧急情况)
• Although you should drop students who have not logged into your course for a while (or very sporadically), but be sure to email them first and ask for reasons for the 不活动
• Call absent students by phone (this surprising, extra-personal contact can sometimes 改变思想和激励)
• 经常使用零分值的“练习测验”
• Studies show retention is better for those with a higher education level and greater expectations for getting a degree, so draw on those students to 帮助 other students 在课堂上
• 对于那些对你的在线课程有困难的学生，允许他们参加 一些面对面的课程(如果你同时教授两种形式)

误解

Students who have never taken 在线课程 (and even some who have) sometimes have 期望使适应网络变得困难. 最好解决这些问题 在课程开始之前，在坏习惯形成之前(或者在他们报名参加一个 当然，这与他们期望或需要的太不一样了). 大学辅导员 应该熟悉许多在线课程，以正确地建议和安置学生.

• 学生行为准则

帮助

 Here are links, contacts, and references that you can use for all your online teaching. 这个页面可以作为一个方便的参考链接，你可能放错了地方.